How can we help you?

Asked Questions

At Stay Nixon we strive to provide you with the best possible apartment rental experience. If you have any questions before, during or after your stay with us please contact us. We are happy to help!

Booking A Stay

Anything you need to know before booking

You can easily book a unit on the main page of our website. You can browse by specific dates or search by property.

Depending on availability, you can change your check-in or checkout time through the guest app. You can also contact us if you have a special circumstance, we’ll do our best to accommodate!

We charge a cleaning fee and hotel occupancy taxes (based on local laws and regulations) in addition to the cost of staying in a unit. You will see a full breakdown of your charges before payment.

We may charge a deposit depending on where you’re staying. We will always keep a credit card on file in case of incidentals.

Checking In

Anything you need to know While Checking in

We will send check-in information 3 days prior to your stay. To find your check-in details, check your email and span folder for an email from us. If you didn’t receive this email, be sure you’ve completed our online check-in.

We offer early check-in as early as 1pm, our standard check-in time is 3pm.

We offer late checkout as late as 1pm, our standard checkout time is 11am.

Each of our guests will receive a reservation confirmation and check-in details regardless of booking method. If you booked through a third party or online travel agency and need to cancel your stay, please contact them directly. The host cancellation policy will be upheld.

During Your Stay

Anything you need to know before booking
  • Please follow all Check-in and Checkout instructions.
  • No smoking.
  • No pets.
  • No parties or events.
  • Do not disrespect neighbors.
  • Do not burn candles, incense or any other open flames.
  • Lock the door AT ALL TIMES. We want you and your things to be safe.
  • No smoking, vaping or use of marijuana at any time anywhere on the property.
  • Do not have more guests than stated in your reservation and no unapproved visitors.
  • No loud music or disturbances, especially noise past 10 pm CT.
  • Mail services are not available.
  • If you open it, close it; if you borrow it, return it; if you turn it on, turn it off; if you break it, fix it; if you use it; take care of it; if you make a mess, clean it up; if you move it, put it back.
  • We are not responsible or liable for any accidents, injuries or illness that occur while on premises.
  • We are not responsible for the loss of personal belongings or valuables during your stay. We cannot be responsible for any items left behind.
  • Failure to follow house rules may result in a fee.
  • Smoking of any kind will result in a $250 Charge
  • Unapproved Late Check Out- Every 30 min after 11 am is an additional $75.
  • $200 per night per person for each person that is not stated in the number of guests in your reservation.
  • $100 fee for lost or damaged key fob
  • $10 fee for unreturned parking pass or per unreturned pool wristband
  • $100 fee for lost or damaged garage access card
  • $250/pet unauthorized pet fee
  • $15 fee for lost or damaged TV remote

We have stocked your space with enough soap, lotion, shampoo and conditioner for your stay. Other items like toothpaste will not be in your unit. If you forget your own or run out out of the items we provide, you can find recommendations for a nearby store or local delivery service on our guest app.

We do not provide daily housekeeping, but if needed, you can request additional cleaning services through the guest app.

We ask that you please reuse your sheets and towels and use the laundry machines in your space. If your unit does not have a washer or dryer, please reach out to us for replenishment.

Each of our locations come equipped with private high speed Wi-Fi network. If you have an upcoming stay with us, you can view your Wi-Fi information inside of the check-in instructions.

We have stocked your space with the essential items to make your stay comfortable, including enough coffee, tea, creamer and sugar for your reservation.

We have a number of pet friendly units available and the property has two bark parks for your furry friends.

Yes! We offer multiple electric vehicle charging stations.

We do not accept mail or packages on behalf of our guests. We recommend using an Amazon locker or a pickup location provided by local mail carriers. We have researched a variety of local pick up locations where your packages can be securely held until you are ready to retrieve it. We are not liable for lost or stolen packages and deliveries.

If you need something fixed, or if you need any help or assistance, our Customer Experience team is available 24/7. You can contact us via the messaging thread or by email.